Privacy Policy

1. Information We Collect

1.1 Personal Identification Information

When you register for a bebe88 account, we collect the following personal identification information:

• Full Legal Name: As shown on your government-issued identification document
• Date of Birth: To verify that you are at least 21 years of age
• Email Address: For account communications and notifications
• Mobile Phone Number: For account security, verification, and support
• Residential Address: Including street address, city, postal code, and country
• Username and Password: Credentials for accessing your account

1.2 Identity Verification (KYC) Documents

To comply with international anti-money laundering (AML) regulations and prevent fraud, we collect identity verification documents including:

• Government-Issued ID: Indonesian national identity card (KTP), passport, or driver's license
• Proof of Address: Utility bill, bank statement, or government correspondence dated within the last 3 months
• Selfie Verification Photo: A photograph of yourself holding your ID document
• Payment Method Verification: Screenshots or documents proving ownership of bank accounts or e-wallets used for deposits and withdrawals

1.3 Financial Transaction Information

We collect information related to your deposits, withdrawals, and betting activities:

• Bank account details (account number, bank name, account holder name) for BCA, BRI, BNI, Mandiri, and other Indonesian banks
• E-wallet account details for OVO, DANA, GoPay, ShopeePay, LinkAja
• Transaction history including deposit amounts, withdrawal amounts, dates, and times
• Betting history including wagers placed, game outcomes, winnings, and losses
• Bonus claims and wagering requirement progress

1.4 Technical and Usage Information

When you access the bebe88 Platform, we automatically collect technical information:

• Device Information: Device type, operating system, browser type and version, screen resolution
• IP Address: Your internet protocol address and approximate geographic location
• Usage Data: Pages visited, time spent on pages, links clicked, games played, bet types selected
• Log Data: Server logs including access times, error messages, and system activity
• Cookies and Similar Technologies: Data collected via cookies, web beacons, and similar tracking technologies (see Section 7)

1.5 Communications and Support Interactions

We collect and store communications between you and bebe88, including:

• Live chat transcripts with customer support representatives
• Email correspondence sent to or received from [email protected]
• WhatsApp messages exchanged with our support team
• Feedback, complaints, and dispute resolution records

2. How We Collect Information

2.1 Information You Provide Directly

Most of the personal information we collect is provided directly by you when you:

• Register for a bebe88 account
• Complete identity verification (KYC) procedures
• Make deposits or request withdrawals
• Update your account settings or personal details
• Contact customer support for assistance
• Participate in surveys, promotions, or contests

2.2 Information Collected Automatically

We automatically collect certain information when you access and use the bebe88 Platform through:

• Server Logs: Our servers automatically record information about your visit
• Cookies: Small data files stored on your device to remember preferences and track activity
• Analytics Tools: Third-party analytics services that track website usage and user behavior
• Security Monitoring: Systems that detect and prevent fraudulent activity, unauthorized access, and abuse

2.3 Information from Third-Party Sources

In certain circumstances, we may receive information about you from third-party sources:

• Payment Processors: Confirmation of successful deposits or withdrawals from banks and e-wallet providers
• Identity Verification Services: Verification of the authenticity of submitted identification documents
• Fraud Prevention Services: Information used to detect and prevent fraudulent accounts and transactions
• Public Databases: Information from public records to verify identity or comply with legal obligations

3. How We Use Your Information

bebe88 uses the collected information for the following purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your bebe88 account
• Processing deposits, withdrawals, and other financial transactions
• Settling bets and crediting winnings to your account balance
• Providing access to sports betting, casino games, and other gaming services
• Managing bonus offers, promotions, and VIP rewards
• Sending account-related notifications (transaction confirmations, balance updates, security alerts)

3.2 Identity Verification and Regulatory Compliance

• Verifying your identity to comply with Know Your Customer (KYC) requirements
• Confirming that you meet age requirements (21 years or older)
• Preventing and detecting money laundering, fraud, and other illegal activities
• Complying with legal obligations under international gaming regulations
• Cooperating with law enforcement, regulatory authorities, or court orders when legally required

3.3 Security and Fraud Prevention

• Monitoring accounts for suspicious activity, unauthorized access, and fraudulent transactions
• Detecting and preventing bonus abuse, collusion, and other violations of our Terms & Conditions
• Protecting against cyberattacks, hacking attempts, and data breaches
• Investigating disputes, complaints, and alleged rule violations
• Maintaining the integrity and fairness of our gaming platform

3.4 Customer Support and Communication

• Responding to your inquiries, questions, and support requests
• Providing technical assistance and troubleshooting account issues
• Sending important service announcements, policy updates, and security alerts
• Collecting feedback to improve our services

3.5 Marketing and Personalization (With Your Consent)

With your explicit consent, we may use your information to:

• Send promotional emails about new games, bonuses, and special offers
• Personalize your gaming experience based on preferences and play history
• Recommend games, betting markets, or promotions tailored to your interests
• Invite you to participate in surveys, contests, or special events

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in promotional emails or by contacting customer support. Note that you will continue to receive essential account-related communications even if you opt out of marketing emails.

3.6 Analytics and Platform Improvement

• Analyzing user behavior to understand how players interact with the Platform
• Identifying popular games, betting markets, and features
• Improving website performance, user interface design, and mobile optimization
• Developing new products, services, and features based on user demand
• Generating aggregated, anonymized statistics for business analysis (no personally identifiable information is used in statistical reports)

4. Data Sharing and Disclosure

4.1 When We Share Your Information

bebe88 does not sell, rent, or trade your personal information to third parties. However, we may share your information in the following limited circumstances:

4.2 Service Providers and Partners

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: Banks, e-wallet providers, and payment gateways that process deposits and withdrawals (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay)
• Game Providers: Software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe who supply casino games and live dealer tables
• Identity Verification Services: Third-party KYC and AML compliance services that verify the authenticity of identification documents
• Customer Support Tools: Live chat software providers that enable real-time customer support
• Analytics Providers: Services that help us understand website traffic and user behavior
• Cloud Hosting Services: Providers that host our databases and website infrastructure

All third-party service providers are contractually obligated to protect your information, use it only for the purposes we specify, and comply with applicable data protection laws.

4.3 Legal and Regulatory Obligations

We may disclose your information when required by law or in response to legal process, including to:

• Comply with court orders, subpoenas, or legal requests from law enforcement or regulatory authorities
• Enforce our Terms & Conditions or investigate suspected violations
• Protect the rights, property, or safety of bebe88, our users, or the public
• Prevent or investigate fraud, security threats, or illegal activities
• Comply with international gaming license requirements and anti-money laundering regulations

4.4 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other corporate restructuring involving bebe88, your personal information may be transferred to the acquiring entity. You will be notified via email and/or prominent notice on the Platform of any such change in ownership or control of your personal information.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that does not identify you personally with third parties for business purposes, such as industry research, platform benchmarking, or marketing analytics. This data cannot be used to identify individual users.

5. Data Security Measures

5.1 Technical Security

bebe88 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology
• Encrypted Data Storage: Sensitive information such as identification documents and payment details are stored in encrypted databases
• Firewalls and Intrusion Detection: Network security systems monitor and prevent unauthorized access attempts
• Regular Security Audits: Third-party cybersecurity experts conduct periodic vulnerability assessments and penetration testing
• Secure Payment Processing: Financial transactions are processed through PCI-DSS compliant payment gateways

5.2 Organizational Security

• Access Controls: Only authorized personnel with a legitimate business need can access your personal information
• Employee Training: Staff members receive regular training on data protection and privacy best practices
• Confidentiality Agreements: All employees and contractors are bound by strict confidentiality obligations
• Incident Response Plan: We maintain procedures for detecting, responding to, and notifying users of data breaches

5.3 Your Role in Security

While we implement robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password and change it regularly
• Never share your login credentials with anyone
• Enable two-factor authentication if available
• Log out after each session, especially on shared or public devices
• Monitor your account for unauthorized activity and report suspicious transactions immediately
• Keep your email address and phone number up to date for security notifications

6. Data Retention

6.1 Retention Periods

bebe88 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Typical retention periods include:

• Active Accounts: Personal information is retained for the duration of your active account
• Closed Accounts: After account closure, personal data is retained for 5 years to comply with financial record-keeping requirements and to resolve potential disputes
• Transaction Records: Financial transaction data is retained for 7 years to comply with anti-money laundering regulations
• KYC Documents: Identity verification documents are retained for 5 years after account closure as required by international gaming regulations
• Marketing Communications: If you opt out of marketing emails, we retain your email address on a suppression list to ensure we do not contact you again

6.2 Secure Deletion

When personal information is no longer needed and the retention period has expired, we securely delete or anonymize the data in accordance with industry best practices. Deletion methods include overwriting data, cryptographic erasure, and physical destruction of storage media.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, recognize you on return visits, and improve user experience. bebe88 uses cookies and similar tracking technologies to enhance Platform functionality and analyze usage patterns.

7.2 Types of Cookies We Use

• Essential Cookies: Required for basic Platform functionality such as logging in, maintaining session security, and processing transactions. You cannot opt out of essential cookies.
• Performance Cookies: Collect anonymized data about how users interact with the Platform, helping us improve performance and fix errors.
• Functionality Cookies: Remember your preferences such as language settings, timezone, and favorite games.
• Analytics Cookies: Help us understand which pages are most popular, where users come from, and how they navigate the Platform.
• Marketing Cookies: Track your browsing activity to deliver personalized promotional offers and measure the effectiveness of marketing campaigns (only used with your consent).

7.3 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of the bebe88 Platform. Most browsers allow you to:

• View and delete existing cookies
• Block all cookies
• Block third-party cookies
• Receive a warning before cookies are set

Refer to your browser's help documentation for instructions on managing cookies.

8. Your Privacy Rights

8.1 Access to Your Information

You have the right to request access to the personal information we hold about you. To request a copy of your data, contact customer support at [email protected] with the subject line "Data Access Request." We will provide the information in a commonly used electronic format within 30 days.

8.2 Correction and Update

You can update most of your personal information directly through your account settings. If you need assistance correcting inaccurate or incomplete information, contact customer support. We will update your records promptly upon verification of your identity.

8.3 Deletion (Right to Be Forgotten)

You may request deletion of your personal information by closing your account and submitting a deletion request. Note that we may retain certain information for legal or regulatory compliance purposes even after deletion requests. We will inform you of any data that cannot be deleted and the reasons for retention.

8.4 Opt-Out of Marketing

You can opt out of receiving promotional emails at any time by clicking the "unsubscribe" link in marketing emails or by contacting customer support. You will continue to receive essential account-related communications even after opting out of marketing.

8.5 Data Portability

Upon request, we will provide your personal information in a structured, commonly used, machine-readable format that allows you to transfer the data to another service provider.

9. Children's Privacy

bebe88 services are intended exclusively for individuals 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If we discover that a user is underage, we will immediately close the account, void all bets, and delete the user's personal information. If you believe a minor has provided information to bebe88, please contact us immediately at [email protected].

10. International Data Transfers

bebe88 operates internationally and may transfer your personal information to servers located outside Indonesia for processing and storage. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. These safeguards include contractual agreements with service providers requiring them to protect data according to international standards.

11. Changes to This Privacy Policy

bebe88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated via email to your registered email address and by posting a prominent notice on the Platform. The "Effective Date" at the top of this document indicates when the Privacy Policy was last revised.

Your continued use of bebe88 services after changes to the Privacy Policy constitutes acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected] (general privacy inquiries) | [email protected] (data protection officer)
• Live Chat: Available 24/7 on the bebe88 Platform
• WhatsApp: +62 812 3456 7890
• Website: bebe88.cam

Our customer support team operates 24 hours a day, 7 days a week on Western Indonesia Time (WIB) and is available in both Indonesian and English. For formal data protection requests (access, deletion, portability), please use email to ensure proper documentation and processing.